Arrange repairs and maintenance

We have all trades and services covered by our reliable contractors who have provided loyal service to us for many years, resulting in high levels of goodwill and fair pricing.

Property visits

All properties are routinely visited at an agreed frequency to pick up on issues that require our attention. 

Preparation of service charge budgets

We apply common sense in working out anticipated costs each year.

Service charge collection

Regular service charge demands are issued to leaseholders in accordance with the terms of their leases.

End of year accounting

Clear and comprehensive accounts are prepared promptly by a leading firm of service charge accountants.

We collect commercial and residential/ground rents following prescribed frequencies whether weekly, yearly or somewhere in between. Our landlord clients receive quarterly rent transfers which are accompanied by informative and easy to read statements.

We have well-established and effective late payment procedures in place. A specialist firm of solicitors is instructed when required. 

Individual bank accounts for each property

All funds we hold are protected under the RICS Client Monies Protection Scheme.

Dedicated management software 

Our bespoke system allows clear and accurate record keeping and reconciliations.

We work with a few independent brokers who are happy to offer their guidance to our clients on request.

We do not accept any insurance commissions.

We keep up to date with ongoing legislative changes and aim to implement legal requirements sensibly, based on property type.

We genuinely recognise that every client is different and, whether minimal involvement is sought or a more hands on approach is preferred, we will adapt accordingly. We have built up considerable practical experience from managing properties for over three decades and are always pleased to share our knowledge with clients.

When a property is in need of more extensive work, such as external redecorations, legal consultation requirements are likely to apply.

We are very familiar with this formal process and can take care of the entire procedure. 

Independent building surveyors are normally instructed to prepare a schedule of works, obtain competitive tenders and run the job to completion. 

Most leases require permission from the landlord for making changes to the physical layout of flats.

We are happy to liaise with surveyors and solicitors to ensure that alterations are properly documented.